FAQ | SANUSq Health

Where can I find dosage, usage and shelf life information?
How should I store my supplements, and do liposomals need refrigeration?
Are your products vegan? Do they contain allergens?
Are your products tested and certified?
Can I take these if I'm pregnant or on medication?
What payment methods do you accept, and is my payment secure?
How long does it take to process and ship my order?
How do I change, cancel or return my order, and how do refunds work? (Right of withdrawal)
Do you ship to my country, and what are your shipping options?
Do you offer free shipping or discount coupons?
Customs and import duties
How do I track my order?
Where can I find your Terms and Conditions and policies?
I did not receive the items I ordered. What should I do?
Do you offer telephone support?
Tell me about the main differences between your brands of products
Tell me about Potassium Sorbate used in your SANUSq brand products
Tell me about Ethanol used in your Bonne Sante Liposome products
Tell me about Gelatine and Vegetable capsules used in your herbal products
Tell me about Liposomes vs emulsions
Tell me about Vitamin C and Reishi. Why do you recommend taking these at the same time?

Details of dosage, correct usage, shelf life and recommended timeframes after opening are provided on each individual product page.

Each product page provides specific storage guidance. As a general rule, store your supplements in a cool place out of direct sunlight, and ideally in the refrigerator — particularly liposomal liquids, and especially once opened.

We have a dedicated vegan collection. Allergen content varies between products, so please read each product's label and full ingredient list carefully before purchasing.

Yes. Our products are tested and certified for sale in the EU. You can read more on our Our Standards page.

Please refer to the individual product pages and product labels for guidance. If you are pregnant, breastfeeding, or taking medication, we recommend consulting your doctor or a qualified healthcare professional before taking any supplement.

We accept payment by credit and debit card, processed securely through Stripe, our payment gateway. Your full card details are never received or stored on our systems.

Please ensure that the delivery address and email address you enter are correct before paying. A single incorrect character in your email can render the order invalid, prevent us from contacting you, and may cause your card payment to be declined and the order cancelled.

If you experience any difficulty with the payment process, please contact us at support@sanus-q.com and we will respond by email as soon as possible.

Orders are processed automatically, within minutes of payment being confirmed. We endeavour to ship all orders received by 11:00am (GMT+7), Monday to Friday, within 24 hours. Shipping days refer to workdays, not calendar days, and orders placed on a weekend or public holiday are processed on the following workday.

We will send a confirmation email when your order is submitted and payment is confirmed, and another when it has been shipped, with tracking details where applicable.

Because orders are processed automatically within minutes of payment, please be certain you have entered the correct delivery address and selected the right items before paying. Orders cannot be altered once they have entered fulfilment, and we cannot guarantee that an order can be stopped or amended before dispatch, nor are we obliged to — but we will always do our best if you contact us at support@sanus-q.com as soon as possible.

If you are a consumer in the EU, you have a 14-day right of withdrawal, starting from the day you receive your order. To exercise it, use the "Withdraw order" link in the footer of our website, or go directly to our withdrawal form. If your order has already been dispatched, your withdrawal is still valid and is simply handled as a return: you may refuse delivery of the parcel or return it to us unopened.

For health and hygiene reasons, our supplements are supplied sealed, and only sealed, unopened products can be returned and refunded. For a valid withdrawal, we refund the price of the product plus the standard delivery you paid, within 14 days of receiving the returned item (or your proof of return). Full details, including the return address, are in our Terms and Conditions.

To provide the best shipping options possible, ALL orders are shipped from our distribution centre in the Netherlands, which lets us offer efficiently priced shipping across the EU.

Our shipping options include courier and standard tracked postal services. Delivery times are estimated by the postal and courier companies and run from the time of shipping, not the time of ordering; we cannot be held responsible if their service is slower than claimed. We may ship orders over 1.0 kg by courier rather than regular mail where it is more cost-effective to do so. Some areas are regarded as "Out of Area" for courier services, in which case we may use a tracked postal service and refund any difference in shipping charges.

For all orders over EUR 50 in value, we strongly recommend choosing and paying for a tracked service if you wish to follow your order. Delivery details are emailed when orders are dispatched.

PLEASE NOTE: Untracked items and deliveries are sometimes reported as late or undelivered, particularly in France. For this reason we strongly recommend choosing a tracked and/or Proof of Delivery option at checkout. (All orders that qualify for free delivery are sent with tracking.) Our policy on lost, missing or undelivered items is set out in our Terms and Conditions — please refer there for full details.

It is the customer's responsibility to ensure that the items ordered can be imported to the destination country. All duties and costs in the destination country are the responsibility of the recipient.

We subsidise delivery costs on all orders, and offer FREE shipping on orders over a certain value (which differs by country of delivery). Currently we offer 100% FREE shipping to France, the UK and many other countries. All free-shipping orders are dispatched by DPD or DHL with tracking.

Free-shipping thresholds are based on the total value of products in the cart after any discounts have been applied. If an order qualifies, the free option is shown at checkout. We do not charge you for pick-and-pack or order-processing fees.

From time to time we also offer special offers, discount coupons and gift vouchers. As long as you are on our mailing list, you will be notified of these.

Your country of residence may impose duties or charges on orders arriving from outside your home country. These fees are your responsibility and are separate from the cost of your merchandise and shipping. Customs may, depending on local law, refuse to allow certain packages. It is the customer's responsibility to know the laws and restrictions in their country; we cannot contact customs departments on your behalf.

For non-EU destinations, courier shipments are treated as international and may attract additional duties or taxes, which vary by country. Using the postal service can sometimes avoid these, as not every package is checked, but couriers are faster and more reliable where available.

For full details, please see our Terms and Conditions.

If you selected a shipping option with tracking, you can find the tracking details by clicking the "View your order" button in the shipping confirmation email we sent you. Your order details will appear as shown here.


Click the tracking code shown to be taken to the carrier's website and the current status. If you have not received a shipping email, please contact us at support@sanus-q.com and we will email you the tracking information.

Our Terms and Conditions page includes our Privacy policy, Right of Withdrawal, and Returns and Refunds policy.

If you did not receive the items you ordered, please email support@sanus-q.com with your order number and photographs of the products you did receive. We will investigate and make sure you receive the correct items. For full details of our returns and refunds policy, see our Terms and Conditions.

No. As we have customers across many time zones and languages, we offer email support only. Please email support@sanus-q.com with any queries and we aim to respond within the same or following work day. (Our administration and customer support team is based in a GMT+7 time zone.)

Our SANUSq brand is based on liposomes produced from Non-GMO sunflower oil, and our Bonne Sante Liposome brand is based on liposomes produced from Non-GMO soy. The SANUS-q brand is manufactured in the United States and the Bonne Sante Liposome brand is manufactured in Europe. For more specific details please refer to each product description page, or email support@sanus-q.com.

We use Potassium Sorbate as the stabilising agent in our SANUSq brand liposomal products. There is less than 0.1% volume in each product — for example, less than 1mg per serving (0.001 ml) for our Liposomal Vitamin D3/K2, and less than 5mg per serving (0.005 ml) for our Liposomal Vitamin C with Glutathione.

We use Ethanol as the stabilising agent in our Bonne Sante Liposome brand liposomal products. The volume differs for each product and is within EU regulations.

We use vegetable capsules in our Jiaogulan, Graviola and Reishi powder products, but gelatine capsules for our Sacha Inchi Oil capsule product. It is not possible to produce Sacha Inchi Oil capsules in a vegetable capsule, as the oil degrades the vegetable capsule within a short timeframe.

Please refer to our 'Why buy SANUSq' page for details of the particularly important differences, and why you should carefully research any product claiming to be a liposomal product.

We suggest taking Reishi mushroom with Vitamin C. Polysaccharides are among Reishi's main bioactive compounds, and Vitamin C is a complementary antioxidant.

It has been reported that Ganoderma Lucidum, in large doses of 5–10 g daily (we recommend just 1.5 g per day), may cause loose stools; it has similarly been reported that higher doses of Vitamin C in the range of 6–12 g (we recommend 1–2 g per day for general well-being) can alleviate these loose stools.

References:
Ganoderma lucidum: a review of bioactive components and pharmacological effects (PubMed Central)
Ganoderma lucidum polysaccharide: preparations, structures and physicochemical properties (PubMed Central)