Terms, Conditions and Policies

Last updated: 19 June 2026

Copyright and Trademark Notice

Unless otherwise indicated, all elements on this site, including text, site design, logos, graphics, icons and images, are the exclusive property of APM Bless Limited (UK) and/or Sanuku APM Limited. Copyright ©, ALL RIGHTS RESERVED. Written permission must be granted before any text, site design, logo, graphic, icon or image may be used.

Links

This site contains links to other sites on the Internet that are owned and operated by third parties. By using the SANUSq website you acknowledge that APM Bless Limited (UK) and Sanuku APM Limited are not responsible for the operation of, or content located on or through, any such site.

Order Acceptance Policy

When you receive an electronic or other order confirmation, this does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. APM Bless Limited (UK) and Sanuku APM Limited reserve the right at any time after receipt of your order to accept or decline it for any reason, or to supply less than the quantity you ordered of any item, in which case a refund will be issued where applicable.

Payment Methods

Our merchant facilities accept most credit and debit cards. Please make sure to provide an accurate shipping address and billing address (a telephone number is helpful but optional). It is important to provide the address and telephone number that your credit card issuing bank has on file for you, as incorrect information may cause a delay in processing your order.

Privacy

We keep your personal information private and secure. When you make a purchase on our site, you provide your name, email address, address and telephone number to APM Bless Limited (UK) and Sanuku APM Limited. Your credit or debit card details are provided to our card payment processing system, and at no time do we receive or store these details. Card details are processed securely to ensure confidentiality. SSL encryption is used to ensure the protection of sensitive data. We use the personal information you provide to process your orders, to keep you informed about your orders, and to personalise your shopping experience. We will also keep you informed of our latest offers and send you our newsletter and emails, and by placing an order with us you accept these terms. If you order from us, your email address will be added to a newsletter mailing list - unless you specifically request not to accept marketing emails - but we explicitly reserve the right to send administrative notifications concerning the status of your order and occasional non-marketing related emails. You can unsubscribe from our mailing list database at any time. You will never receive unsolicited email from us, and emails regarding an ongoing or incomplete order are simply a courtesy email to our valued past and potential customers.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify or erase your personal data, as well as the right to restrict or object to its processing. To exercise any of these rights, or if you have questions about how we handle your personal information, please email us at support@sanus-q.com .... we endeavour to respond to all requests as quickly as possible, typically within 24 hours.

Privacy on Other Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please review the privacy policy of each site. APM Bless Limited (UK) and Sanuku APM Limited are not responsible for the actions of third parties.

Right of Withdrawal

In accordance with EU Directive 2011/83/EU on consumer rights (and, in France, Articles L221-18 et seq. of the Code de la consommation), if you are a consumer resident in the European Union, you have a period of fourteen (14) days from receipt of your order to exercise your right of withdrawal, without having to give a reason or pay any penalty.

How to withdraw: to exercise this right, use the link labelled "Withdraw order" at the foot of our website, or go directly to our withdrawal form. You will be guided through a two-step form and will automatically receive an acknowledgement of receipt by email. You may also notify us of your decision by an unambiguous statement sent to support@sanus-q.com.

Cancelling or correcting an order before dispatch: if you realise you have entered an incorrect delivery address, or you wish to cancel shortly after ordering, please contact us as soon as possible at support@sanus-q.com. Because orders are sent for fulfilment quickly, and often automatically soon after they are placed, we cannot guarantee that an order can be amended or stopped before it is dispatched, and we are under no obligation to do so. We will, however, always do our best to action your request if it reaches us in time.

If your order has already been dispatched: once an order has entered the fulfilment process or been dispatched, we may be unable to stop or recall it. This does not affect your right of withdrawal in any way — your withdrawal remains fully valid and is simply handled as a return. You may either refuse delivery of the parcel or return it to us, unopened, at the address below.

Sealed products (health and hygiene): in accordance with Article 16(e) of Directive 2011/83/EU (in France, Article L221-28, 3° of the Code de la consommation), our food supplements are supplied sealed for health protection and hygiene reasons, and this determines what can be refunded:

Products returned sealed and unopened within the 14-day period are refunded in full.
Products whose protective seal has been broken after delivery cannot be returned or refunded under the right of withdrawal, as they are no longer suitable for resale on health and hygiene grounds.

Every returned item is checked on arrival to confirm whether its protective seal is intact. We will inform you of the outcome and process your refund accordingly.

Returning the products: if you withdraw, you must return the products without undue delay and no later than fourteen (14) days after notifying us of your decision. Return shipping costs are at your expense. The return address is as follows:

Fulfilment.nl B.V.
Attn. Returns Sanuku APM
Bijsterhuizen 2511
6604LM WIJCHEN
THE NETHERLANDS

Refund: in the event of a valid withdrawal, we will refund all sums paid, including the standard delivery costs you actually paid at checkout, no later than fourteen (14) days from the date on which we are informed of your decision. Where delivery was provided free of charge, no delivery refund is due. We are not required to reimburse any supplementary cost resulting from a delivery method more expensive than the least expensive standard delivery we offer. In all cases, any refund of delivery costs is limited to the amount you actually paid for delivery on your order. The refund is made using the same payment method as the one used for the order, unless you expressly agree to another method. We may withhold the refund until the products have been received back, or until you have provided proof of dispatch, whichever is the earlier.

You may be held liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and proper functioning.

Commercial Returns, Refunds and Country-Specific Customs Issues

The conditions below apply to returns made outside the statutory right of withdrawal described above (for example: damaged products, processing errors, returns of opened products or beyond the 14-day statutory period, or customs issues). They apply without prejudice to your statutory right of withdrawal, which prevails in the event of any conflict.

If you have reason to believe that the product you receive from us is inferior to what we claim (packaging may vary), we will replace it on proof of fault, within 30 days of the date of purchase. We will only accept the return of products to the distribution centre indicated above in good condition - all fees, duties and taxes in this respect are at the customer's expense. Processing errors we make resulting in the dispatch of an incorrect product will be corrected at no cost to the customer, provided we have clear evidence of the discrepancy. Any claim for damaged items will only be accepted and considered upon provision of photographic proof of the damaged item(s) at the time of delivery, and of the packaging used for the delivery in question. Claims for missing items will only be accepted and considered upon provision of photographic evidence at the time of delivery and the packaging used for the item.

Beyond the 14-day statutory withdrawal period, and as a commercial gesture, if sealed and unopened products are returned in good condition within 30 days of the original order because the customer decides they are no longer needed, a credit will be issued to the customer for use against future purchases. A cash refund is not offered in this specific case, which is a commercial gesture and not the statutory right of withdrawal.

We must receive the products before the above options can be implemented. For the most efficient processing of returned items, please contact our order processing service in writing before the items are returned to ensure there are no issues. All returns must be sent with full tracking and/or by a delivery company.

For these commercial returns (outside the right of withdrawal), we issue store credit only, not cash refunds. All shipping costs must be paid by the customer for goods returned to us. Please do not return items without written confirmation from us that we will accept the returns. The processing fees for returned items are:

Per order = 5.00 EUR
Per item = 1.50 EUR

In the event of a return for non-delivery within 30 days of the order being shipped, where the customer provided incorrect or incomplete delivery information, or failed to accept the items for any reason, AND where the delivery method chosen by the customer did include tracking, the net value of the merchandise returned in good condition will be credited for use against future purchases by the customer. Unless the customer pays the delivery costs and the processing fees, we will not resend items if a customer has not provided the correct delivery details or has not acted after notification by the post office or delivery service of an attempted delivery.

We do not issue credits for orders where the shipping method chosen and paid for by customers did not include tracking (ALL orders that include free delivery will be sent with tracking).

Unfortunately, due to circumstances beyond our control, some international orders may be delayed or stopped by your country's customs agency. We cannot be held responsible for customs restrictions, tariffs or other regulations that may apply in your country. If you have questions, we encourage you to discuss them with your customs office, although we ship all the products you order to the address you provide.

Laws are different in each country and may change often. We cannot keep track of these changes, although our providers are experts in shipping and logistics. It is your responsibility to check with your country's customs office to confirm that your country permits the shipment of the products you have ordered (or wish to order) to your country.

We will do our part and try to follow the exact instructions of your order. We will ship the products you choose to the address you provide. We will give you the best service and ship your orders as quickly as possible at the rates we have agreed on our site. If, for any reason, the package is seized by customs agents, we will not refund you and will only issue a credit if all products are returned to us in their original condition. Most orders pass through customs without any problem; however, most stopped orders are returned to us. In addition, if the package is returned to us by customs services, you remain responsible for the shipping costs. You pay the actual shipping costs based on the weight of the package. In these circumstances, the postage will neither be refunded nor credited AND, subject to the delivery method chosen by the customer including tracking, the net value of the merchandise returned in good condition will be credited in monetary terms less the processing fees of 5.00 EUR per order, and 1.50 EUR processing fee per returned item.

Any applicable duties or taxes are at your expense. By ordering on our site, you accept the paragraphs above. Our customers rarely have problems with international shipments. If your package is stopped by your country's customs agency, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will probably return the package to us provided you have paid for full tracking of your order. If they do, there may be return costs. We will not resend packages that have been returned to us, in these circumstances, unless the customer pays the resending costs and the processing fees.

If the package is not returned to us or is destroyed, we will not be able to issue a credit for any part of the purchase price, given that we followed your instructions and those instructions resulted in the seizure of the product. Our aim is to make every customer happy! We do exactly what the customer asks us to do (within reasonable and lawful limits), as any good business should.

Unfortunately, doing what you want us to do can sometimes cause problems if you are not sure of your country's legislation.

The return address for all items is as follows:
Fulfilment.nl B.V.
Attn. Returns Sanuku APM
Bijsterhuizen 2511
6604LM WIJCHEN
THE NETHERLANDS

Delivery Information

Please see our FAQ page for more information.

Typographical Errors

In the event that a product is listed at an incorrect price due to a typographical error or an error in the pricing information received from our suppliers, APM Bless (UK) Limited and Sanuku APM Limited will have the right to refuse or cancel any order placed for a product listed at an incorrect price. We will have the right to refuse or cancel such orders, whether or not the order has been confirmed and your debit or credit card charged. If your debit or credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your card account in the amount of the incorrect price.