Policies, Terms and Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, are the sole property of APM Bless (UK) Limited, and/or Sanuku APM Limited. Copyright ©, ALL RIGHTS RESERVED. Permission must be granted in writing before any text, site design, logos, graphics, icons, or image may be used.

Links

This site contains links to other sites on the Internet that are owned and operated by third parties. By using the SANUS-q.com website you acknowledge that APM Bless (UK) Limited or Sanuku APM Limited is not responsible for the operation of or content located on or through any such site.

Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. APM Bless (UK) Limited and Sanuku APM Limited reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item, in which case a refund will be made where necessary.

Payment methods

Our merchant facilities accept most credit and debit cards. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit/debit card issuing bank has on file for you). Incorrect information may cause a delay in processing your order.

In the case where the customer is unable to use or does not have a supported debit or credit card, or is in a country that the merchant facility does not accept, we may accept an International bank transfer providing the customer pays all bank fees for the sender AND receiver.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, and phone number to APM Bless (UK) Limited and Sanuku APM Limited. Your credit and debit card details are provided to our credit card processing facility and at no time do we receive or store those details. Credit card details will be handled securely to ensure confidentiality. SSL encryption is employed to ensure sensitive data is protected. We use the personal information you do provide us to process your orders, to keep you updated on your orders and to personalize your shopping experience. We will also keep you informed about our latest offers and send you our newsletter and mailing communications, and by purchasing from us you agree to these terms. If you order from us, your email address will be added to a newsletter mailing list and you will be offered the choice of remaining on that mailing list. You may opt out of our mailing list database at any time. You will never receive any unsolicited email from us, and emails concerning an outstanding or uncompleted order is simply an email of courtesy to our valued past and potential customers.

Privacy on other sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. APM Bless (UK) Limited and Sanuku APM Limited are not responsible for the actions of third parties.

Returns, refunds and country specific customs issues

If you have any reason to believe the product you receive from us is anything less than we claim (packaging may vary), then we will replace it upon proof of failure, within 30 days from the date of purchase. We will only accept the return of products to the fulfillment facility of origin in good condition - all cost, duties and taxes in this regard are the responsibility of the customer. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be corrected by us at no cost to the customer, providing we have clear proof of the discrepancy. Any claim for damaged items will only be accepted and considered with provision of photographic evidence of the damaged item(s) at time of delivery, and the packaging used for the delivery in question.

Claims for missing items will only be accepted and considered with provision of photographic evidence at time of delivery, and the packaging used for the item.
No claims for missing items will be considered if the delivery option selected and paid for at the time of ordering did not include tracking.

In the case of products returned in good condition within 30 days of the initial order due to a customer deciding the items are no longer required, a credit will be issued to the customer for use against future purchases. Refunds are not offered in these circumstances.

The products must be received by us before the above options can be implemented. For the most efficient processing of returned items, please contact us in writing before the items are sent back to our fulfillment service to ensure problems do not occur. All returns must be sent with full tracking and/or by Courier.

We will only issue credits, and no refunds, for returned items. All shipping costs must be paid for by the customer in respect of goods returned to us. Please do not return items without written confirmation from us that we will accept the returns.

Processing fees for returned items are:

• Per order = EUR 15.00
• Per item = EUR 1.50

In the event of a return due to non-delivery within 30 days of the order having been dispatched, and the method of delivery paid for by the customer included tracking, we may choose to resend the products (if available) or issue a credit to be used against future orders.

In the event of a return due to non-delivery within 30 days of the order having been dispatched, and as a result of the customer providing incorrect or incomplete delivery details, or not accepting the items for delivery for any reason, AND providing the method of delivery chosen by the customer included tracking, the net value of the goods returned in good condition will be credited for use against future purchased by the customer. Unless the customer pays shipping costs and processing fees, we will not resend items in the circumstances where a customer failed to provide the correct delivery details or failed to act upon notification from the post office or Courier service of an attempted delivery.

We will not issue credits for orders where the shipping method chosen and paid for by customers did not include tracking (ALL orders that include free shipping will be sent with tracking).

Unfortunately, due to circumstances outside of our control, some international orders may be delayed, or stopped by the customs agency in your country. We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in your country. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The laws are different in every country and can and do change often. We cannot keep up with these changes, although our fulfillment service providers are expert in shipping and logistics. The responsibility is yours to check with your country’s Customs office to confirm that your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our part and try to follow the exact directions in your order. We will ship the products that you choose to the address that you provide. We will give you the best service and dispatch your orders as quickly as possible at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund and will only issue a credit if all products are returned to us in their original condition. Most orders make it through customs without any issue; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package. Under these circumstances, postage costs will not be refunded or credited AND providing the method of delivery chosen by the customer included tracking, the net value of the goods returned in good condition will be credited in monetary terms less a EUR 15.00 processing fee per order, and EUR 1.50 handling fee per item returned.

Any duties or taxes that may apply are your responsibility. By ordering from our site you agree to the above paragraphs. Our customers rarely have problems with international shipments. If your package is stopped by the customs agency in your country, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will most likely return the package to us providing you paid for full tracking on your order. If they do, there may be a return shipping fee. We will not resend packages that have been returned to us unless the customer pays the resend delivery fees and a processing fee.

If the package is not sent back to us or if it is destroyed, we will not be able to issue a credit for any part of the purchase price, given we followed your directions and those directions caused the product to be seized. Our goal is to make every customer happy! We do exactly as the customer requests us to do (within reason and legal boundaries), like any good company should. Unfortunately, sometimes doing what you want us to do can cause problems if you are not sure of what the laws are in your country.

The return address for all items will be provided when required.

Registered office

Name: APM Bless (UK) Limited | 10915484
Address: Ground Floor, Nth Warehouse, Gloucester Docks, Gloucester GL1 2EP
Email: support@sanus-q.com

Shipping information

Please see our FAQ page for more information

Typographical errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, APM Bless (UK) Limited and Sanuku APM Limited shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit or credit card charged. If your debit or credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your card account in the amount of the incorrect price.